To get help styling a look book a 20 minute online session with one of our virtual stylists from the comfort of your home.

We offer six gifting services; E-gift cards, helpful gift guides, gift boxes, gift bags, gift wrap and more. See how to utilize and add these and others to your order here.

Kindly visit our contact page to open a customer care ticket detailing your issue or request. Please allow up to 5 - 7 business days to receive a response.

For all press-related inquiries and special requests please visit our contact page to submit a form detailing your request. If your request is of interest, we will get back to you as soon as we can. Please allow 7 - 10 business days to receive a response. To view our current press portfolio visit our press page.

Yes, learn more on our store policies page.

All non-customized accessories including handbags, keychains, and pins can be returned within the first 30 business days upon receipt of the package ONLY if an item is not worn and undamaged. To return merchandise please contact customer care to request a refund. Please allow up to 14 business days for your request and refund to be reflected in your bank or credit card statement. Learn more on our store policies page.

You’ll just have to subscribe to our weekly newsletter, J News to be the first to shop to find out!

Yes, it’s called J Club. Join now and start earning rewards on your next purchase.

Yes, we have e-gift cards available here.

Yes, we offer a recycle and resell program to J Club members that helps re-home pre-loved Jade Alycia pieces. Become a member today to activate this exclusive privilege.

Our other brands are Jade Alycia Bridal and Jade Alycia Beauty. Learn more about our family of brands here.

It's simple! Click login at the upper right hand corner of your screen to quickly create an account or visit the J Club page to sign up there and learn more about our rewards program.

Jade Alycia Inc. is based in New Jersey. Our headquarters is stationed here too! Find us on Google Maps.

Yes, each one of our original sustainable pieces is first designed by our Founder, Jade Alycia and then handmade in-house by our skilled team of artisans.

Yes, select pieces originally purchased from us can be repaired. Check out our repair + replace program to learn more.

We rarely restock sold out pieces unless an item has been returned or we have decided to bring back a popular style. To stay in the loop check out our back in stock page where you can view what pieces have been restocked and sign up for alerts.

Yes, we always love to join in on our customer's sense of style! All customized design requests designs must be submitted to us here. Please allow additional time to process these orders as they are being individually handmade just for you. ​ **Please note pricing may vary for these personalized non-refundable items.**

J Club members can conveniently track package shipping upon login and visiting the orders tab. To track your order kindly reference your shipping notification email sent at the time of the initial order shipment, which contains your tracking number. Once located, click on the tracking number provided to be re-directed to the carrier website to view package tracking and estimated time of arrival. If your package has been lost or delivered to the wrong address please contact customer service with your inquiry.

DIRECT PAYMENTS We accept all major credit cards including, but not limited to Mastercard, Visa, American Express, Capital One, Citi Bank, Discover and Chase. ​ THIRD PARTY PAYMENTS For a quick and easy purchase select pay with Apple Pay or Afterpay at checkout.

Yes, please see store policies to see which items qualify, guidelines & standard protocol.