🚕 Fall 24' Collection Has Arrived — Shop Live
Store Policies
At Jade Alycia, we are dedicated to delivering exceptional sustainable luxury fashion that meets the highest standards of quality and ethics. If, for any reason, you are not completely satisfied with your purchase, we want to ensure a smooth and satisfying return experience. We understand that your commitment to sustainable luxury fashion extends beyond style that’s why we are proud to offer you a return policy that aligns with your values while ensuring a seamless shopping experience. Kindly read our full return policy in its entirety to understand the process and our commitment to customer satisfaction.
Generous Return Window:
We offer a generous return window of 30 days from the date of purchase. This provides you ample time to evaluate your purchase and decide if it meets your expectations. For pre-order items only we offer an extended return window of 60 days from the date of purchase.
Free Returns:
To make the return process hassle-free for our customers, we offer free return shipping within the continental United States. For international returns, please contact our customer care team for further assistance.
Item Eligibility:
While we welcome returns for most of our non-customized jewelry, clothing, handbags, and small accessories, we regret that we cannot accept returns for headwear items such as hats, headbands, pins, clips, combs, claws, fascinators, bows, ties, scarves and head wraps. This is primarily due to sanitary considerations, as these headwear pieces come in close contact with the body. We want to ensure that every piece you receive from us is in pristine condition and adheres to the highest standards of hygiene.
Return Condition:
To be eligible for a refund, please return the item in its original, new, and unused condition. It should show no signs of wear, with the original tags securely attached and untampered with. We prioritize quality and sustainability. Our return policy is designed with sustainability in mind. By ensuring items are returned in excellent condition, we minimize waste and extend the lifecycle of our products.
Full Refunds:
Your satisfaction is our top priority. We offer full refunds, minus a nominal restocking fee, for all eligible returns. Please note that the returned item must be in its original condition, with all tags and packaging intact to be accepted. All items that are found to have signs of wear upon return will not be refunded. The item will be returned back to the sender in the same condition in which it was received.
Sustainability Commitment:
In line with our commitment to sustainability, we use eco-friendly packaging for all returns. Our return shipping is also carbon-neutral, ensuring that the return process aligns with our values.
Quality Guarantee:
We stand by the quality and craftsmanship of our products. If you encounter any defects or premature wear, please contact our customer care team. We are dedicated to repairing or replacing such items in line with our commitment to sustainable fashion.
Easy Online Returns:
Initiating a return is easy with our online returns process. Simply visit our website, access your order history, submit a return request, and follow the instructions to generate a return label.
Exchange Options:
If you wish to exchange your purchase for a different size or color, we offer this option to enhance your convenience. Please indicate your preference in the return request.
Resell Program:
As part of our circular fashion initiative, we encourage customers to join our loyalty program to be able to resell eligible items they no longer want after 90 days of ownership. These pre-loved items may be considered for resale on our website, contributing to a more sustainable fashion ecosystem.
Restocking and Recycling:
Whenever possible, we restock returned items or responsibly recycle and donate those that cannot be resold. This practice minimizes waste and aligns with our sustainability goals.
Repair Services:
We offer repair services for damaged items, aiming to extend the lifespan of your clothing and reduce the need for returns. Visit our services page for more information.
Customer Feedback Loop:
We value your feedback. We encourage you to provide your insights and suggestions during the return process, helping us improve our products and services.
Gift Returns:
We understand that gift returns may not always come with a receipt. Rest assured, we accept gift returns and will assist you in the process.
Satisfaction Guarantee:
Your satisfaction is of utmost importance to us. We are committed to providing a positive and fulfilling experience for all our customers. If you have any concerns or questions, please do not hesitate to contact our customer care team.
Return Tracking:
For your peace of mind, we provide tracking information for all return shipments. You can monitor the status of your return package and receive updates throughout the process.
Refund Processing Times:
We aim to process refunds promptly. Please allow up to 14 days from the date we receive your return for the refund to be credited back to your original payment method. When you return an item, a restocking fee will be deducted from the refund issued to you. This approach ensures fairness and encourages responsible consumption.
Final Sale:
Please note that samples, private sales, custom order requests, personalized items, resales, and all marked down items are considered final sale and are non-refundable. This approach allows us to dedicate our craftsmanship and resources to delivering meticulously crafted pieces that align with your individual style and values. Additionally, any promotional codes provided are for a limited time and single use only. For further clarity, please note that all headwear pieces, swimwear, and gift cards are non-returnable, and all sales are final.
Thank you for choosing Jade Alycia as your sustainable luxury fashion destination. Our commitment to sustainability extends to every aspect of your shopping experience. We want you to shop with confidence, knowing that we are dedicated to making responsible choices, both in fashion and in the way we serve you. We look forward to serving you with the highest standards of quality and customer satisfaction.
If you have any questions or need assistance with a return, please contact our customer care team.
Please allow a brief 1-3 business days for us to process your order with the utmost care and attention to detail. Once your order is prepared, anticipate delivery within 3-5 business days. We want to make your experience seamless and tailored, and that's why we take extra care with custom orders. For these special pieces, shipping dates will be arranged privately with the client to ensure a personalized and hassle-free delivery. Your satisfaction is our priority, and we look forward to bringing the world of sustainable luxury fashion directly to your doorstep.
Free Shipping
Enjoy the convenience of complimentary shipping on domestic orders totaling $150 or more and international orders of $300 or more. This offer reflects our dedication to providing you with an elevated and seamless shopping journey. Please note that this policy applies automatically during the checkout process, ensuring a hassle-free experience. For further details on our shipping process and timelines, please refer to our comprehensive shipping policy.
At Jade Alycia, we take great pride in delivering sustainable luxury fashion of the highest quality, crafted with care and attention to detail. We are committed to providing you with products that meet and exceed your expectations. With our Quality Guarantee, we want you to shop with confidence and know that we stand firmly behind our craftsmanship and sustainability commitment.
Our Quality Guarantee Includes:
1. Craftsmanship Excellence: Our products are created with a strong focus on precision, quality, and ethical production. We use the finest materials and the skilled hands of artisans who take pride in their work.
2. Sustainability Commitment: We are dedicated to sustainable practices in every aspect of our business. Our materials are eco-friendly, and our production processes adhere to strict ethical and environmental standards.
3. Durability and Longevity: We design our products with longevity in mind. You can trust that your purchase from Jade Alycia is an investment in timeless style and lasting quality.
4. Quality Inspections: Every product undergoes rigorous quality inspections to ensure it meets our high standards before it reaches your hands.
5. Responsive Customer Support: Our customer care team is here to assist you with any questions, concerns, or requests. Your satisfaction is our priority.
Our Pledge:
If, for any reason, you encounter quality issues or have concerns about your purchase, please do not hesitate to reach out to us. We are dedicated to addressing your concerns promptly and effectively.
- If you experience premature wear or defects in your purchase, contact our customer care team to explore options for repair or replacement.
- Should you have questions about the care and maintenance of your product, our digital magazine is here to provide guidance.
- We are committed to continuously improving our products and services based on your feedback and experiences.
Your trust is of utmost importance to us. When you choose Jade Alycia, you choose a brand that is devoted to delivering sustainable luxury fashion that meets the highest standards of quality and ethics.
If you find it necessary to cancel your order and request a refund, please allow us up to 14 business days to process your request with care. We understand the importance of transparency in financial matters, and we want to ensure that your cancellation and refund are reflected accurately in your bank or credit card statement. Rest assured, our customer care team is dedicated to making this process as seamless as possible, and we appreciate your understanding as we work diligently to meet your expectations.
You have 30 days from the date of purchase to decide whether each piece aligns perfectly with your style. If you're not entirely satisfied, our return process is simple—just submit a return request and our customer care team will contact you. While we wish every piece found its forever home, we understand preferences vary. For returns, note that items must be returned in its original, new, and unused condition showing no signs of wear with tags securely attached to be accepted and a restocking fee will be deducted from your refund. Custom and personalized jewelry pieces are considered final sale.
You have 30 days from the date of purchase to decide whether each piece aligns perfectly with your style. If you're not entirely satisfied, our return process is simple—just submit a return request and our customer care team will contact you. While we wish every piece found its forever home, we understand preferences vary. For returns, note that items must be returned in its original, new, and unused condition showing no signs of wear with tags securely attached to be accepted and a restocking fee will be deducted from your refund. Custom and personalized handbags are considered final sale.
We regret that we cannot accept returns for headwear items such as hats, headbands, pins, clips, combs, claws, fascinators, bows, ties, scarves and head wraps. This is primarily due to sanitary considerations, as these headwear pieces come in close contact with the body. We want to ensure that every piece you receive from us is in pristine condition and adheres to the highest standards of hygiene.
You have 30 days from the date of purchase to decide whether each piece aligns perfectly with your style. If you're not entirely satisfied, our return process is simple—just submit a return request and our customer care team will contact you. While we wish every piece found its forever home, we understand preferences vary. For returns, note that items must be returned in its original, new, and unused condition showing no signs of wear with tags securely attached to be accepted and a restocking fee will be deducted from your refund. Custom and personalized small accessories are considered final sale.
We take pride in offering a personalized touch to your sustainable luxury fashion experience through our custom orders. Each creation is a unique collaboration between us and our cherished clients, marked by a final design agreement and price negotiation that reflects the unmatched craftsmanship and dedication involved. To ensure the utmost satisfaction, we want you to be aware that all custom orders are non-returnable and non-refundable, solidifying our commitment to delivering tailored perfection that exceeds expectations.
Please note that samples, private sales, custom order requests, personalized items, resales, and all marked down items are considered final sale and are non-refundable. This approach allows us to dedicate our craftsmanship and resources to delivering meticulously crafted pieces that align with your individual style and values. Additionally, any promotional codes provided are for a limited time and single use only. For further clarity, please note that all headwear pieces, swimwear, and gift cards are non-returnable, and all sales are final.
You have 60 days from the date of purchase to decide whether each piece aligns perfectly with your style. If you're not entirely satisfied, our return process is simple—just submit a return request and our customer care team will contact you. While we wish every piece found its forever home, we understand preferences vary. For returns, note that items must be returned in its original, new, and unused condition showing no signs of wear with tags securely attached to be accepted and a restocking fee will be deducted from your refund.
We're thrilled to introduce our exclusive resell feature, curated especially for our esteemed J Club members. Elevate your sustainable luxury fashion journey by becoming a member and gaining access to this unique opportunity. Once activated, please allow us 7-10 business days to thoroughly evaluate and process your resell request. Our dedicated team will meticulously examine your item, and within 1-2 business days, you'll receive an approval or denial statement for your resell item. Upon purchase or re-sale, anticipate a payout within 30 business days, ensuring a seamless and transparent process. To note, all resell items are final sale, emphasizing the exceptional quality and value of each piece. Should you wish to re-sell again, a new resell request can be effortlessly submitted by the new owner.
To make the return process hassle-free for our customers, we offer free return shipping within the continental United States for 30 days from the date of purchase. A nominal restocking fee will be deducted from your refund. For international returns, please contact our customer care team for further assistance.